Limited Warranty Policy

Maus-Tec LLC, doing business as Maus-Tec Electronics (“Maus-Tec,” “Manufacturer,” “we,” “us,” “our”)

1-Year Limited Manufacturer’s Warranty

Thank you for purchasing a Maus-Tec product. This Limited Warranty applies only to physical goods manufactured by Maus-Tec Electronics (“Maus-Tec Products”).

The Manufacturer agrees, at its option during the Warranty Period, to repair or to furnish a repaired or refurbished equivalent product in exchange without charge (except for applicable shipping, handling, and return postage fees, which may be charged to the customer). Such repair or replacement is subject to verification of the defect and proof of purchase as confirmed by providing the original invoice or receipt showing the matching device model name or model number, SKU, or UPC.

Scope of Coverage

During the Warranty Period, Maus-Tec Electronics will repair or replace, at no charge, Maus-Tec Products or parts of a product that are defective because of improper material or workmanship, under normal use and maintenance by the customer.

This warranty does not apply to items which were purchased from, but not manufactured by, Maus-Tec Electronics. Such products may have their own manufacturer’s warranty.

Duration of Coverage

The Warranty Period for Maus-Tec Products is 1 (one) year from the date of purchase, as shown on the original receipt or invoice.

Any replacement product or repair assumes the remaining warranty of the original product, or 30 days from the date of replacement or repair, whichever is longer.

Warranty Exclusions

This warranty does not cover:

• Any condition resulting from use for which the product was not intended
• Use which exceeds any stated limitations of the product
• Any condition resulting from incorrect or inadequate maintenance or care
• Damage resulting from misuse, abuse, negligence, alterations, or accidents
• Dissatisfaction due to buyer’s remorse
• Normal wear and tear
• Corrective work necessitated by repairs or modifications made by anyone other than an authorized Maus-Tec Electronics service technician
• Damage caused by use of incompatible accessories or power supplies
• Damage resulting from exposure to water, extreme temperatures, or corrosive environments beyond the product’s rated specifications

Claims Process

• Claims for defective products must be made within the Warranty Period
• Claims for missing parts must be made within 7 days of receiving the product
• Defective merchandise must be returned with any requested components. If no specific list is provided, return all product components received with your purchase
• Maus-Tec Electronics will specify where to send products for repair

Pictures or other supporting documentation may be required, along with a copy of the original receipt or invoice. Maus-Tec Electronics may request additional information to help diagnose the issue, and may provide immediate remedies in lieu of returning the product, should such remedies apply.

Obtaining Service

Contact Maus-Tec Electronics with any concerns about product defects:

• Describe the issue in detail
• Include photographs or video of the defect
• Note any troubleshooting steps you have already taken

The customer is responsible for packaging products in a suitable manner for shipping. Maus-Tec Electronics accepts no liability for items lost in shipment or further damaged beyond the initial reported defect.

Contact

Maus-Tec LLC D/B/A Maus-Tec Electronics 2743 Curtiss St Downers Grove, IL 60515 United States

Email: info@maustec.io Support portal: https://support.maustec.io